What is ETRA?
At ETRA, we believe that perfume is more than just a scent… it’s a story to be told and a feeling that reflects culture and heritage.
Our products are designed to be part of your lifestyle—whether at home or in the office—adding a touch of luxury and generosity wherever they are.
Perfect for gifting, hospitality, and self-indulgence.
What is ETRA’s mission?
We strive to empower people to discover perfume as a means of self-expression and personal taste, making it a refined and luxurious part of their daily lives.
Where are ETRA’s products manufactured?
Our products are made in the finest factories within the Kingdom of Saudi Arabia, following the highest standards of quality and attention to detail.
Are ETRA’s products approved by the Saudi Food and Drug Authority (SFDA)?
Yes, all ETRA products are approved by the Saudi Food and Drug Authority and are completely safe for use.
What makes ETRA different from other fragrance brands?
At ETRA, we believe that perfume is more than just a fragrance—it’s a story to be told and a feeling that reflects taste and culture.
Our products combine luxury and authenticity to suit every occasion, whether for gifting, hospitality, or self-pampering.
Are ETRA’s products suitable for gifts or home use?
Yes, our products are carefully designed to be perfect for gifting and to add a touch of luxury to homes, offices, and guest rooms.
Can I return or exchange a product after receiving it?
Yes, you can within 3 days of receiving your order, under ETRA’s Golden Guarantee.
In what cases can I return or exchange a product?
Are there any return fees?
Yes, a return fee of 25 applies.
Is the original packaging required?
Yes, the original packaging must be available and in full condition to complete the return or exchange process.
Can I return part of a bundle or promotional offer?
No, partial returns are not accepted for bundle or multi-item offers.
Can international or Gulf orders be returned?
Orders from outside the Kingdom of Saudi Arabia and the Gulf countries are not eligible for return or exchange.
How long does it take to receive the refund?
Refunds are processed within 7 to 21 business days via the original payment method.
What if my order was paid for on delivery?
If the order was paid via cash on delivery, the service fees will be deducted from the refunded amount.
Can I return an online order through a retail branch?
No, orders placed through the website cannot be returned or exchanged at retail branches.
Can a return request be declined?
ETRA reserves the right to decline Golden Guarantee requests in cases of repeated use or misuse of the service.
