At Etra, we believe that fragrance is a deeply personal experience — one that begins with the moment of selection and continues with every wear.
With meticulous attention to detail, we ensure that each product reaches you in pristine condition, reflecting our standards of quality and craftsmanship.
We offer you a Golden Warranty valid for 3 days from the date of delivery, regardless of how much of the product has been used, under the following conditions:
Cases Eligible for Return or Exchange
- Receiving a damaged or defective product.
- Receiving a different product from the one originally ordered.
- Missing items within your received order.
- Discovering a manufacturing defect, in which case the product will be replaced immediately at no additional cost after contacting our Customer Care team.
Note: Promotional sets containing more than one fragrance are not eligible for partial returns.
General Conditions
- The original fragrance box must be intact; returns will not be accepted without the complete original packaging.
- Orders shipped outside Saudi Arabia or the GCC are not eligible for return.
- Refunds will be processed through the original payment method within 7–21 business days.
- For Cash on Delivery orders, the COD service fee will be deducted from the refunded amount.
- Etra reserves the right to decline Golden Warranty requests in cases of repeated or improper use of the policy.
- Products purchased via the online store cannot be returned or exchanged at retail locations.
